FAQs for gift voucher buyers

Q: How many gift vouchers can I buy?
A: You can buy as many gift vouchers as you want to.

Q: Can more than one voucher be spent at a time? 
A: Yes, if you’d like to purchase more than one voucher they can either be spent separately or all at the same time.

Q: How do I buy more than one gift voucher
A: Complete details of your first voucher order and add it to your basket, then amend the quantity when you are in the basket.

Q: What happens when I buy a gift voucher?
A: We’ll acknowledge your order and we’ll send the gift voucher email to the lucky recipient (if you provide their email address).

Q: Can you send the gift voucher to the recipient for me?
A: Sure, no problem. Just specify the email address you’d like us to send it to and we’ll send it straight there.

Q: Can I personalise the gift voucher?
A: Sure, no problem. Just tell us the name of the recipient and the message you’d like to add, and the date you’d like it to be sent on. (We can refrain from sending until a birthday, if you choose).

Q: I’ve ordered a gift voucher but it hasn’t been sent yet, what should I do?
A: You need to allow 72 hours for delivery of gift vouchers. If it still hasn’t been received after 72 hours, please ask the recipient to check their email spam folder. If it’s not here, please drop us a line and we’ll investigate.

Q: I’m interested in using Learn To Uke gift vouchers at work, how do I find out more?
A: Send us an email to to let us know what you’d like, and we’ll get back to you.


FAQs for gift voucher holders

Q: What’s the balance on my gift voucher?
A: When you enter the voucher code at the checkout, the balance will be displayed before your choose to redeem it.

Q: How long is my gift voucher valid for?
A: Gift vouchers are valid for six months from the date of purchase.

Q: Can I extend the validity period of my gift voucher?
A: No, gift vouchers cannot be extended.

Q: My gift voucher has expired, can I reactivate it?
A: No, gift vouchers cannot be reactivated.

Q: Do I have to spend my gift voucher all at once?
A: No, if there is any unspent balance left after making your purchase you will be able to redeem it against a future purchase. Please make sure you redeem any unspent balance before your gift voucher expires, vouchers cannot be extended.

Q: If I want to book something more expensive, can I use my gift voucher as part-payment?
A: Sure, no problem. You’ll need to settle the balance using a credit or debit card.

Q: How do I redeem my gift voucher?
A: Follow these simple steps.

Q: Can I spend more than gift voucher at a time?
A: Yes, if you have more than one gift voucher you can group them together for one booking.

Q: What can I spend my gift voucher on?
A: You can spend your gift voucher on taster classes, courses, ukuleles and accessories that come directly from us.

Q: What can’t I spend my gift voucher on? 
A: Ukuleles, and accessories that do not come directly from us.

Q: I’m having problems redeeming my gift voucher, what should I do?
A: Firstly, check that your gift voucher has been activated and has not expired. Secondly, check that you’ve followed the right steps to redeem your gift voucher. If you’re still having problems then please send us an email with as much detail as possible so that we can investigate ASAP.

Q: I’ve lost my gift voucher, can I replace it? 
A: No. You should treat your gift voucher as if it were cash. Once it is in your possession it is your responsibility to keep it securely.

Q: Do I need to register an account with learntouke.co.uk in order to redeem my gift voucher?
A: Yes, you’ll need to register with us in order to make a booking. Don’t worry, there’s no charge and you can choose whether or not to receive any further emails from us (you should though, we have some great emails).

Q: Do I need to register a credit or debit card with you in order to redeem my gift voucher?
A: Yes, you will need to register your card details with us for identity verification reasons.

Q: Will my card be charged if I’m redeeming a gift voucher?
A: Not if the value of your gift voucher meets the value of your booking. The only time we would charge your card is if you are using your gift voucher as part-payment.

Q: Can I cancel my gift voucher and get a refund?
A: No, gift vouchers are non-changeable and non-refundable.

Q: Can I have the vouchers sent to myself, as I want to give them as a gift?
A: Absolutely, you can send the vouchers to your own email address so you can either print them off, or send them on at your discretion.


General questions:

Q: What’s the difference between gift vouchers and promotional vouchers?
A: Gift vouchers have been bought for you by someone else and have few restrictions. Promotional vouchers are issued by learntouke.co.uk for promotional use only and may be restricted for use against certain products or within certain periods, or only when spending certain amounts. Only one promotional voucher may be redeemed per transaction.